Today I had to call Viking to get clarification about a trip we have scheduled.  The young man that I spoke with, Derrick, was very knowledgeable and answered all my questions to my satisfaction.

As we were ending the call, he asked “Is there anything else I can help you with?”   I said, “Yes…the laundry!”

Derrick laughed that little laugh people laugh when they don’t know whether you’re serious or not…

…and then he probably made a little notation in my file.